Terms of Use

Agreement to Terms

These Terms of Use constitute a legally binding agreement between you and Glimmer Tech Limited regarding your use of our website and services. By accessing or using our website, you agree to be bound by these terms.

If you do not agree with any part of these terms, you should not use our website or services.

About Glimmer Tech

Company Name: Glimmer Tech Limited
Registered in: England and Wales
Company Number: 09247816
Registered Office: 45 Queen Square, Bristol, BS1 4LH, United Kingdom
Contact Email: [email protected]

Website Use

Permitted Use

You may use our website for:

• Learning about our benefits assistance services
• Obtaining general information about UK benefits and entitlements
• Contacting us to enquire about our services
• Accessing resources and guidance we provide

Prohibited Use

You must not use our website:

• In any way that violates applicable laws or regulations
• To transmit malicious code, viruses, or harmful materials
• To attempt unauthorized access to our systems or data
• To impersonate any person or misrepresent your affiliation
• To harvest or collect data about other users
• For any commercial purpose without our written consent
• To interfere with or disrupt the website's functionality

Service Terms

Service Engagement

When you engage Glimmer Tech for benefits assistance services, a separate service agreement will be established outlining:

• The specific services to be provided
• Fees and payment terms
• Your responsibilities as a client
• Our obligations to you
• Timeframes and processes

These website Terms of Use apply alongside any specific service agreement.

No Guarantee of Outcomes

While we provide professional benefits advice and application support, we cannot guarantee that any benefit application or appeal will be successful. Decisions about benefit entitlement are made by the Department for Work and Pensions, local authorities, or tribunal panels, not by Glimmer Tech.

We commit to providing competent, diligent assistance based on current benefits law and our professional experience, but ultimate outcomes depend on many factors outside our control.

Client Responsibilities

When using our services, you agree to:

• Provide accurate, complete, and truthful information
• Inform us promptly of any changes to your circumstances
• Respond to requests for information or documents in a timely manner
• Attend appointments and assessments as required
• Follow our advice regarding benefit applications and appeals
• Pay agreed fees according to the payment terms

Intellectual Property

Our Content

All content on this website, including text, graphics, logos, designs, and software, is owned by or licensed to Glimmer Tech and is protected by copyright, trademark, and other intellectual property laws.

You may view and print pages from the website for your personal, non-commercial use, but you may not:

• Reproduce, duplicate, or copy website content for commercial purposes
• Modify or create derivative works from our content
• Remove copyright notices or proprietary markings
• Redistribute content without written permission

User-Provided Content

Any information, documents, or materials you provide to us remain your property. By providing them, you grant us a license to use them for the purpose of delivering our services to you.

Information Accuracy

We strive to ensure that information on our website is accurate and up to date. However:

• Benefits law and regulations change frequently
• Website content is for general guidance only and not personalized advice
• We make no warranties about the completeness or accuracy of website information
• You should not rely on website content as a substitute for professional advice specific to your situation

If you need advice about your specific circumstances, please contact us for a consultation rather than relying on general website content.

Third-Party Links

Our website may contain links to external websites operated by government agencies, charities, or other organizations. These links are provided for your convenience and information.

We have no control over third-party websites and are not responsible for:

• The content or accuracy of information on linked sites
• The privacy practices of external websites
• Any products, services, or advice offered by third parties

Clicking on external links is at your own risk. We recommend reviewing the terms and privacy policies of any site you visit.

Limitation of Liability

Website Use

We provide this website on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all warranties, whether express or implied, regarding the website's operation, availability, or content.

We will not be liable for any loss or damage arising from:

• Website downtime or technical issues
• Reliance on general information provided on the website
• Viruses or malicious code despite our reasonable precautions
• Third-party content or linked websites

Service Provision

When providing professional services under a service agreement, our liability is limited to the fees you've paid for those specific services, except where:

• Death or personal injury results from our negligence
• Fraud or fraudulent misrepresentation occurs
• Other circumstances where liability cannot legally be limited

Consequential Losses

We are not liable for indirect, consequential, or special losses including loss of income, business, or opportunity, except where such limitation is prohibited by law.

Professional Indemnity

Glimmer Tech maintains professional indemnity insurance covering our advice and services. Details of our insurance coverage are available upon request.

Confidentiality

We treat all client information as confidential and protect it in accordance with our Privacy Policy and GDPR obligations.

We will not disclose your information to third parties except:

• When necessary to provide our services (such as submitting applications to the DWP)
• With your explicit consent
• When required by law or court order
• To protect our legal rights or prevent fraud

Complaints and Disputes

Complaint Procedure

If you're unhappy with our services, please contact us at [email protected] with details of your concern. We have an internal complaints procedure and aim to resolve issues promptly and fairly.

We'll acknowledge your complaint within three business days and provide a full response within 28 days.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Alternative Dispute Resolution

If we cannot resolve a dispute through our complaints procedure, we're willing to participate in alternative dispute resolution to reach a fair outcome without the need for court proceedings.

Termination

Your Right to Terminate

You may stop using our website at any time. If you've engaged our services, specific termination terms will be outlined in your service agreement, typically including reasonable notice and settlement of outstanding fees.

Our Right to Terminate

We reserve the right to:

• Suspend or terminate your website access if you breach these terms
• Discontinue services if you provide false information or fail to meet client responsibilities
• Withdraw from service agreements with appropriate notice if circumstances make it impossible or unreasonable to continue

Payment Terms

Fees for our services are outlined on our Services page and confirmed in writing before work begins.

Payment

• Consultation fees are payable in advance
• Service fees are typically payable 50% upfront and 50% upon completion
• Payment plans are available for fees over £300
• Payment can be made via bank transfer or online payment

Refunds

Refund eligibility depends on the stage of service delivery and is addressed in individual service agreements. Generally:

• Consultation fees are non-refundable once the consultation has occurred
• If we withdraw from an agreement due to our inability to continue, fees for uncompleted work are refunded
• If you terminate mid-service, fees are pro-rated based on work completed

Data Protection

Our collection, use, and protection of your personal data is governed by our Privacy Policy. We comply with UK GDPR and the Data Protection Act 2018.

For detailed information about your data rights, see our GDPR page.

Changes to These Terms

We may revise these Terms of Use from time to time to reflect changes in our practices, services, or legal requirements. When we make changes:

• We'll update the "last updated" date at the top of this page
• Significant changes will be highlighted on our website
• Continued use of the website after changes constitutes acceptance of updated terms

Changes to terms don't affect service agreements already in place unless both parties agree to amendments.

Severability

If any provision of these Terms of Use is found to be invalid, unlawful, or unenforceable, that provision will be deemed removed, but the remaining terms will continue in full force.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service agreement you enter into, constitute the entire agreement between you and Glimmer Tech regarding use of our website and services.

Contact Information

Questions about these Terms of Use should be directed to:

Glimmer Tech Limited
45 Queen Square
Bristol, BS1 4LH
United Kingdom
Email: [email protected]